Guide/MetaServer Issues

MetaServer Issues

intermediateGenerate diagnostic logs and report MetaServer communication issues.

If you encounter issues with communication or macro triggering that other troubleshooting steps do not resolve, generate detailed logs to help diagnose the problem.

Step 1: Generate Logs

Go to the MetaGrid Pro user forum and follow the instructions to generate detailed MetaServer logs.

Step 2: Send Logs to Support

Email the generated logs to help@metagrid.app along with a description of your issue. Include what you expected to happen and what happened instead.

Troubleshooting

Choose a symptom from Connections, Macros, MetaServer, or reporting topics and jump directly to the right fix.

Connection Issues

Fix USB, Wi-Fi, LAN, sleep/wake, multi-iPad, firewall, and Windows driver connection problems between your iPad and computer.

Unresponsive Macros

Check Mac permissions (Accessibility, Input Monitoring) that MetaServer needs to trigger macros.

Crash Reporting

Report crashes via Apple's built-in sharing or by sending diagnostic data directly to MetaGrid.