Troubleshooting
beginnerChoose a symptom from Connections, Macros, MetaServer, or reporting topics and jump directly to the right fix.
Start here when something is not working. Choose the symptom that matches what you see.
Connections
- My computer does not appear
- My computer appears, but tapping it does not connect
- USB charges the iPad, but does not connect
- USB stops working after sleep, restart, or hibernation
- Wi-Fi, LAN, VPN, or router isolation problems
- PC Wi-Fi is off, but Ethernet is connected
- Transport button is dimmed
- One iPad connects but another does not
- Black screen or sleep/wake recovery
Macros
- Macros do not trigger
- Check Mac permissions
- Confirm MetaServer is installed in Applications
- Check for duplicate MetaServer instances
- Check firewall and anti-malware software
MetaServer
- MetaServer was blocked or removed
- Windows USB requirements
- Mac Local Network permission
- MetaServer logs and diagnostics
- Network settings
- System access and permissions